For many shoppers today, online purchases have become the norm. Indeed, the prevalence of online shopping marketplaces has been an undeniable reality of the modern consumer landscape. However, these platforms all feature very different return policies for when things go wrong. In this guide, we will be breaking down one of the largest online marketplaces, Amazon, and answering if they check serial numbers on returns.
There is little argument to be made against Amazon’s leading status among online shopping destinations. The data shows that the platform features a remarkable 310 million users globally. Moreover, it features a wide array of offerings from household furnishing to grocery items.
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There are rarely any shopping needs that Amazon can’t fulfill with its inventory. However, like any shopping platform, mistakes do take place. One of the most concerning issues when shopping online tends to be the possibility of returns. Specifically, the policies that these various websites and stores implore.
Let’s break down Amazon, and answer the potential for the website to check serial numbers on product returns.
Does Amazon Check Serial Numbers For Returns?
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When it comes to shopping processes and infrastructure, serial numbers have always been immensely important. Indeed these figures are identifiers for companies to track products within their inventory. Specifically, their widespread usage is the best way for companies to differentiate products, and track what is being sold.
That being said, Amazon does not check serial numbers on returns. The company will only check the barcode of the product, to ensure that it is the same item being returned from the consumer. However, they will not take the extra step to ensure the serial number matches the original order.
However, the seller of the item is likely to check the serial number on the returned item. They will more often than not ensure that the product is the same one that was purchased. Thereafter they will then send the item to the company.
Altogether, Amazon is thorough with its return process. Indeed, the company utilizes inspection procedures for returns. That process will typically take place over the two or three days that follow the original return taking place.
Amazon Return Policy
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Like all online and in-person marketplaces, Amazon does offer its customers a return policy on items purchased through the company. The company notes that any purchased items are eligible to be returned up to 30 days after the delivery of the purchased item. Moreover, they note that most sellers will adhere to Amazon’s standard policy, but some will differ. Therefore, it is important to observe what the seller’s return policy is, and if it is different,
For the online marketplace, the return procedure is quite simple. To start a return, you will only need to navigate to your Orders page on your Amazon account. From there, you will navigate to the Return or Replace Items section. After that, you will be asked to confirm the reason for the return.
Thereafter, the consumer will be able to select the method in which they want the return to take place; whether in a replacement or a refund. From here, you will submit the return request to Amazon, and ship the item back. That item will then be subject to Amazon’s checks and examination to verify the validity of the return.
This is the point in the process where the barcode would be scanned. Although, as we’ve previously mentioned, the company does not check the serial number associated with the returns.